Privacy policy

The Villas Boutique Hotel respects your privacy. This notice explains what personal information we collect when you visit this website, make an enquiry or stay with us, and how we look after it under the Protection of Personal Information Act, 2013 (POPIA).

Who we are

The Villas Boutique Hotel, 104 Hoog Street, Polokwane, Limpopo, 0699, is the responsible party for the personal information described here. You can contact us at reservations@thevillas.co.za or on (015) 003 1114.

What we collect

Contact details such as your name, email address and phone number.
Booking details such as your dates, room, number of guests and any requests.
Registration details on arrival, which may include identification as set out in our booking terms.
Payment information, which is handled by our booking and payment providers.
Basic technical information from your browser when you use this website.

Why we use it

We use your information to answer enquiries, take and manage reservations, register guests, process payments, keep guests and staff safe, meet our legal obligations and run the hotel. We do not sell your personal information.

Who we share it with

Online bookings are made through NightsBridge, our reservations system, which processes your booking and payment details on our behalf. We may also share information with payment providers, our IT and email service providers, and authorities where the law requires it. We ask everyone who processes information for us to keep it secure and confidential.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires, and then delete or destroy it securely.

Keeping it safe

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access.

Your rights

Ask whether we hold personal information about you and request a copy.
Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
Object to us using your information for direct marketing.
Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

Cookies and maps

This website uses the cookies it needs to work. The map on our contact page is provided by Google, which may set its own cookies when the map loads.

Contact us

For any question about your personal information, email reservations@thevillas.co.za or write to us at 104 Hoog Street, Polokwane, 0699.